This is an example "Journeys" layout for our group project involving remodeling
As our imaginary customer, Steve, gets up in the morning. He goes to the kitchen and has to open the old out dated windows with struggle. Then as he brushes his teeth he realizes some parts of the dry wall have fallen off and of what remains of the wall is poorly painted. His wife then wakes up and begins to notice some things that would also need fixing. Hence as a couple they decide that they might need to consider some remodeling.
Struggles: How or why would they decide to want us to do the remodeling
Sunday, March 31, 2013
Reflection
Tuesday during my BUS 100 course we learned a new way to help develop any potential business ideas I might have. Having the users "journey" in mind is essential to customer satisfaction and will hence we an important aspect of a successful business. The idea is to imagine a potential customer of one's business, then put yourself in their shoes. In other words, become the customer, see the world as they do and share their needs. Then develop an understanding of why someone would seek such a service at a given time of their day. You continue on to ask why and answer each time and your understanding of a user journey will unveil. This learning style really helped and I found it to be rather interesting.
Interviews for Remodeling Works
Ivan Martinez
Owner of M & P : Remodeling company
While working along side Ivan I asked him how it was that he became involved with remodeling the interior of homes and other living space. He said "I used to work along side my uncle and after years of learning I decided that I wanted to be my own boss and find my own jobs". He then explained how he invested in a Company Van, equipment, and had to gather workers.
Matt
Home Owner
I interviewed a guy named Matt while doing a side job with my father. Matt hired my father to remove some floor tile and place new ones. The reason I asked him for a short interview was because I acknowledged him as a user of a service that our groups project may encounter. I began by asking him "What made you decide that you needed new floor". He chuckled and replied "My wife". Then he went on to explain how his wife didn't like how some of the tiles were cracked.
Horacio Vega
Friend
I decided to interview a random person to obtain an opinion on what factors would come to play when deciding to have remodeling done. Horacio told me he would take into consideration 3 factors "Cost, time, and quality".
Owner of M & P : Remodeling company
While working along side Ivan I asked him how it was that he became involved with remodeling the interior of homes and other living space. He said "I used to work along side my uncle and after years of learning I decided that I wanted to be my own boss and find my own jobs". He then explained how he invested in a Company Van, equipment, and had to gather workers.
Matt
Home Owner
I interviewed a guy named Matt while doing a side job with my father. Matt hired my father to remove some floor tile and place new ones. The reason I asked him for a short interview was because I acknowledged him as a user of a service that our groups project may encounter. I began by asking him "What made you decide that you needed new floor". He chuckled and replied "My wife". Then he went on to explain how his wife didn't like how some of the tiles were cracked.
Horacio Vega
Friend
I decided to interview a random person to obtain an opinion on what factors would come to play when deciding to have remodeling done. Horacio told me he would take into consideration 3 factors "Cost, time, and quality".
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