Reflection

Tuesday during my BUS 100 course we learned a new way to help develop any potential business ideas I might have. Having the users "journey" in mind is essential to customer satisfaction and will hence we an important aspect of a successful business. The idea is to imagine a potential customer of one's business, then put yourself in their shoes. In other words, become the customer, see the world as they do and share their needs. Then develop an understanding of why someone would seek such a service at a given time of their day. You continue on to ask why and answer each time and your understanding of a user journey will unveil. This learning style really helped and I found it to be rather interesting.