- The potential customer gets up in the morning
- Goes to his kitchen to get a cup of coffee
- Steps over the broken transition piece seperating the kitchen from his bedroom
- Sits down to eat his breakfast
- as he sits he stares at his wall and notices the paint chipping off
- He then decides that he needs to get some remodeling done
- Problem: "How might we get them to know our company exist"
- Maybe advertise on our company on our company vehicle
- Once we get hired to do the Job
- Problem: "How might we guarantee that we dont get in the customers way"
- Maybe narrow our work space consistantly picking up any demolition produce
- The customer waits and watches us as we work
- Problem: "How might we limit our time spent working"
- Working overnight might not be so good as it might provide a bother to the customer, Hint: take less breaks and maybe more workers the finish the job quicker
- The customer walks the workers out after the remodeling is done
- Problem: "How might we guarantee long lasting quality work"
- Notifying the customer on the quality of the material used for their remodeling.
Sunday, April 7, 2013
Refined users journey, some problems within our previous assumptions, and 3 "How might we..?" statements
User's Journey:
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Good improvement!
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