Sunday, April 7, 2013

Refined users journey, some problems within our previous assumptions, and 3 "How might we..?" statements

User's Journey:
  • The potential customer gets up in the morning
  • Goes to his kitchen to get a cup of coffee
    • Steps over the broken transition piece seperating the kitchen from his bedroom
  • Sits down to eat his breakfast
    • as he sits he stares at his wall and notices the paint chipping off
  • He then decides that he needs to get some remodeling done
      • Problem: "How might we get them to know our company exist"
        • Maybe advertise on our company on our company vehicle
  • Once we get hired to do the Job
      • Problem: "How might we guarantee that we dont get in the customers way"
        • Maybe narrow our work space consistantly picking up any demolition produce
  • The customer waits and watches us as we work
      • Problem: "How might we limit our time spent working"
        • Working overnight might not be so good as it might provide a bother to the customer, Hint: take less breaks and maybe more workers the finish the job quicker
  • The customer walks the workers out after the remodeling is done
      • Problem: "How might we guarantee long lasting quality work"
        • Notifying the customer on the quality of the material used for their remodeling.

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