Last Group Discussion

This past tuesday we discussed our user journeys. We became aware that our users journey is much more than simply the time the user spends with the product or service. The users time prior to using our services and after are very important. Questions like : "Will the customer rush us?" "how will the user be aware of our services" and "why chose us over more reputable companies".  After putting myself in the users shoes, i realize that I would be annoyed if I requested a similar service and I was told it would greatly interfere with my daily activites. In other words, the customers space must be highly respected and cleaned throughout the remodeling.